The CRM Whatnot doesn’t give you. Clask syncs your buyers, segments them, and DMs the right ones at the right time.
30-day free trial · Free 30-min setup call · Never asks for your Whatnot password
Illustrative data. Every metric shown is one Clask actually reports.
The problem
Whatnot buyers retain at over 80% month over month. They didn’t stop shopping — they’re spending every month, in someone else’s show.
Sign up and connect your Whatnot store. Nothing to install.
Every buyer and order lands in Clask. Five segments build themselves.
Six campaigns ship pre-written. Switch one on and Clask does the rest.
Proof it’s working
Every campaign credits the orders that land after its DM — click the number, see the orders. Win-backs go further: hold back 10% of the audience, never message them, and Clask subtracts what they bought anyway.
Influenced is last-touch credit — 14 days after a DM, 1 day for a livestream announcement. It’s a correlation, and we name it as one. Measured incremental is that same campaign minus its control group, in orders and in dollars, each with the range it really sits in. It stays blank until the gap clears a 95% confidence interval — we’d rather show you nothing than a number that isn’t real.
What Clask does
Win-back
Clask finds your best spenders who’ve gone quiet and wins them back with a personalized coupon DM.
Livestream announcements
Whatnot lets you DM 20 people at a time. Clask pings your most engaged buyers before every stream.
Buyer CRM
Every buyer you’ve ever had — spend, orders, average order value, location, full order history.
Support Copilot
Clask reads every DM and support ticket, works out what it is, and writes the reply. You skim and approve. Your response rate stays at 100%.
From the founder
Support is the reason this exists. Whatnot gives you 48 business hours to answer a buyer’s support request — miss it, they escalate, and Whatnot refunds them and bills it back to you.
At twenty orders a night that’s fine. At two thousand it’s a full-time job, and response rate is the metric Whatnot grades you on now — so growing makes you worse at the one thing that keeps you visible. Nobody I talked to needed better answers. They needed to stop being late. So Clask reads every request the moment it lands, pulls up the order it’s about, and writes the reply before you’ve opened the app. You approve. Nothing sits long enough to escalate.
“Hey, tracking hasn’t moved in like 9 days and it still says label created. Can I just get a refund on this one?”
“Where’s my order?” gets a different answer for Processing, Shipped, or Delivered — read live from the actual order.
Write “Does this sound like a genuine mistake?” as an IF condition, and Clask evaluates it.
Your Response Rate, Buyer Protection, and Satisfaction — pulled from Whatnot, against its own targets.
Control
Clask “will never send by itself for anything involving money, refunds, cancellations, damage, or a buyer who sounds unhappy — even if a rule says it can.”
Straight from the settings screen. It’s a guardrail, not a preference.
Refunds and cancellations are review-gated no matter what your rules say.
Who was messaged, the exact text sent, who failed and why.
Add any buyer. They never get a campaign or auto-reply again.
Livestream opt-outs are honoured automatically.
One buyer never gets two DMs about the same show.
Connect your store from inside Clask. Your password is never asked for.
Comparison
Whatnot is a great marketplace. It isn’t a customer relationship engine.
Whatnot’s Rewards Club handles loyalty tiers well. Clask reaches the buyers who never come back often enough to earn one.
Setup
A free 30 minutes. We set up your account and your first campaign together, live.
Link Whatnot from inside Clask and your whole store syncs — buyers, orders, conversations.
Six campaigns arrive pre-written and paused. Point Win-back at Lapsed VIPs, attach a coupon, activate.
Orders that follow a campaign DM get credited back to it. You see the influenced value, and the orders behind it.
Questions
Win back the spenders who drifted, fill every show with the buyers most likely to bid, and let your support inbox run itself in the background.
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